1. About This Page
This page explains how to request deletion of your ManuMate account (the ManuMate mobile app and web platform) and the personal data associated with it. It applies to the app published on Google Play and the App Store under the developer name ManuMate.
ManuMate is workplace software. Your account is normally created and managed by your employer or organization, which controls the account and the work data in it. That affects how deletion requests are handled - see section 5.
2. How to Request Deletion
There are two routes. Either one works.
Option A - Ask your factory administrator (fastest)
Your organization's ManuMate administrator can delete employee accounts directly in the app:
- Contact the ManuMate administrator at your company.
- The administrator opens People Development → Employees in ManuMate.
- They select your user record and delete it.
Your sign-in is revoked immediately and your personal profile data is removed on the schedule described in section 3.
Option B - Email us directly
- Send an email to info@manumate.com.
- Use the subject line "Account deletion request".
- Include your username or email address and your company / factory code so we can locate the correct account.
- State whether you want your entire account deleted, or only specific data removed (see section 4).
We may need to verify your identity before acting on the request, and we may need to confirm it with your organization.
3. What Is Deleted, and What Is Kept
Deleted
| Data | When |
|---|---|
| Account credentials and sign-in access | Immediately |
| Profile data - name, email address, username, role assignments | Within 30 days |
| Push notification token (Firebase Cloud Messaging) | Immediately |
| Photos and voice recordings you personally uploaded, where not part of a required work record | Within 30 days |
| Copies held in encrypted backups | Within 90 days |
Kept
Some records are not ours to delete, or must be retained by law. These are kept even after your personal account is removed:
- Work records owned by your organization - tickets, maintenance reports, form responses, schedules and machine history. These belong to your employer, not to you personally. Where possible they are anonymized so they are no longer linked to you.
- Records we must retain by law - for example safety, audit or tax records, kept only for the period the applicable law requires.
- Limited security and diagnostic logs, retained for a maximum of 12 months to operate and secure the service.
4. Deleting Some Data Without Closing Your Account
You can ask us to delete specific data without deleting your whole account - for example a photo or a voice recording you attached to a ticket. Email info@manumate.com describing what you want removed. Your account and sign-in stay active.
Where the item forms part of a work record your organization needs, we will ask them before removing it.
5. If Your Organization Controls Your Account
Because ManuMate is provided to you through your employer, your organization is usually the data controller and we act as a processor on its behalf. In that case we may forward your request to your organization and act on their instruction. We will tell you if we do this, and we will not simply ignore your request.
6. How Long It Takes
We acknowledge requests within 7 days and complete them within 30 days, in line with GDPR requirements. Backup copies are purged within 90 days. If a request will take longer, we will tell you why.
7. Contact
ManuMate - info@manumate.com
See also our Privacy Policy.