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Maintenance

From the first report to a closed ticket, with the root cause on record

Operators report in their own words. Technicians get a classified ticket, the right guide and a clear path to closure. Planned maintenance, parts and due dates live in the same place.

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Maintenance ticket board with status columns

Reporting built for the shop floor

Quick report turns an everyday sign like “something is leaking” into a fully classified ticket, in seconds.

  • One-tap reporting from any screen
  • Voice-to-text transcription
  • Reports by plant, machine, location or equipment
  • Full technical form for maintenance staff
Opening a ticket on a phone: choosing the ticket category

One live board for the whole team

Every ticket by status or priority, updated in real time, with the workflow rules your plant defines.

  • Saved filters and views
  • Duplicate ticket merging
  • Escalation to the right people
  • Permissions for every ticket action
Merging duplicate tickets into one lead ticket

Troubleshooting guides

Step-by-step guides with photos and video, linked to symptoms. Many faults are solved before a ticket is ever opened.

  • Multilingual guides
  • Role-based steps
  • Effectiveness tracking for every step
A troubleshooting guide step with Helped / Didn't help

Closed properly, every time

Cause, fix and actual work time are recorded on every ticket, so your data tells you what really breaks and why.

  • Automatic follow-up for temporary fixes
  • Machine release sign-off
  • Standard repair times and SLA targets
  • A single classification map for the whole plant

Preventive maintenance

An expiry dashboard shows what is overdue, what is due this week and what is running low, and turns any of it into a work order.

  • Calendar- and usage-based schedules
  • Approval flow for due-date extensions
  • Checklist templates
  • Spare parts and stock levels
  • Safety measures attached to the job
Preventive maintenance expiry dashboard with the Gantt timeline

In practice

How it works on the floor

Everyday situations, handled end to end.

A leak on the line

  1. 1The operator taps “Something is leaking” and says a sentence.
  2. 2A classified ticket appears on the maintenance board instantly.
  3. 3The right technician picks it up.

A temporary fix that isn't forgotten

  1. 1The technician closes the ticket as a temporary fix.
  2. 2A follow-up ticket opens automatically on the chosen date.
  3. 3The machine returns to work only after release sign-off.

Monday morning planning

  1. 1The maintenance manager opens the expiry dashboard.
  2. 2Every overdue job is listed, most urgent first.
  3. 3One click turns it into a work order.

Works with the rest of ManuMate

See ManuMate on your own plant

Tell us how your plant works, and we'll show you what ManuMate can do for it.

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